Privacy policy

Summary

Updated 30/11/2017

At Tom N Tech we don't like complicated policies so we keep things simple. When it comes to privacy we all want to know what is happening with our data and what is it being used for. The answer from us is simple.

If you share your details with us, we will use them solely for the purpose described at the time of submission. For example, if you sign up for our newsletter, you will receive updates and offers from us; if you enter into a sale or purchase with us, your details will be used for invoicing. If you would like to know what details we have on you, let us know, we will happily tell you what we store. If you would like us to remove your details from our database, just ask. Unless you have an account or any outstanding payments due, we will remove your details as soon as practicably possible.

Complete Policy

For the rest of this policy us/we refers to Tom N Tech, you refers to the reader/organisation and data refers to any item(s) of information that belongs to you.

This privacy policy sets out how we use and protect any information that you give us during your use of this website and your engagements with us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Tom N Tech may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy came in to effect on 30th November 2017.

What services do we use

We use a range of services to provide our customers with the best experience we can along with being able to conduct our core business activities.

Wave

Wave provides financial software for customers worldwide. They store data outside of Europe. Their privacy policy, at the time of writing, can be found at https://my.waveapps.com/privacy/.

We use WaveApps for all customer estimates and invoicing. Payments are not processed through the system so we do not share your bank details.

Data in Wave will be stored for 7 years after the fiscal year of any transaction taking place. This is to comply with HMRC guidelines on retaining accounting information.

We are likely to store your contact details; including address and phone number; sales and purchases and full name in Wave.

Google Analytics

Google Analytics provide insights into visitor behaviour on this website. They store data in and outside of Europe. Their privacy policy, at the time of writing, can be found at https://www.google.com/intl/en/policies/privacy/.

We use Google Analytics to help improve this site and help our visitors. You are in control of the data recorded through Google services by updating the settings in your online account.

Google Drive

Google Drive is a cloud-based storage service. They store data in and outside of Europe. Their privacy policy, at the time of writing, can be found at https://www.google.com/intl/en/policies/privacy/.

We use Google Drive to securely store our business and customer data including archives of invoices.

Data on Google Drive is stored for 2 years after our work together is complete to allow for continued business if required. Archived invoices are stored for 7 years.

We are likely to store your details, details of work completed and copies of delivered materials on Google Drive.

Google AdSense

Google AdSense provide targeting marketing adverts to customers on websites. They store data in and outside of Europe. Their privacy policy, at the time of writing, can be found at https://www.google.com/intl/en/policies/privacy/.

We use Google AdSense to provide target adverts to our visitors.

MailChimp

MailChimp provide marketing email facilities. They store data in and outside of Europe. Their privacy policy, at the time of writing, can be found at https://mailchimp.com/legal/privacy/.

We use MailChimp to store and send marketing material to our customers that have shared their details with us for this purpose. Receiving such information is done so on an opt-in basis and every communication comes with an unsubscribe option.

We will retain this data indefinitely until such time that you opt-out of receiving marketing material by using one of the unsubscribe links at the bottom of the marketing emails.

We are likely to store your contact details; including email address; in MailChimp.

Bitbucket and Trello

https://www.atlassian.com/ provide software development services for storing code and tracking project progress. They store data in and outside of Europe. Their privacy policy, at the time of writing, can be found at https://www.atlassian.com/legal/privacy-policy.

We use Atlassian tools to track the progress of our work with you and any code we develop as part of our work together.

Data on Atlassian is stored for 2 years after our work together is complete to allow for continued business if required.

We are likely to store your details, details of work completed and copies of delivered materials on Atlassian.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All information is stored on secure servers and never shared outside of Tom N Tech.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.

We may also use cookies as a mechanism of caching pages or information to your system. We do this to enhance your experience of the site. Pages may contain timestamps which in turn can advise your browser if a new page is needed.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Google, one of our main service providers, provide a way of managing the data you share with us and other services on the internet through their How Google uses data when you use our partners' sites or apps page.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please send us an email and we will get back to you.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at mydata@tomntech.co.uk as soon as possible. We will promptly correct any information found to be incorrect.

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